Ordering Information
Below are answers to
some commonly asked questions on ordering samples and products, and our
ordering terms. If you don't find the answer to your question here,
please contact us.
Ordering Samples
Ordering Products
Payment Terms
Pricing
Minimum Orders
Freight Terms
Delivery
Custom Products
Repairs and Returns
Trademarks
ORDERING SAMPLES
Samples are available for most of our industrial products, including fabrics, tapes, ropes, tubing, yarns, and threads. To request a sample, fill out our sample/quote form. You can also use our Product & Data Sheet Search to find out if we carry the specific products you are looking for.
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ORDERING PRODUCTS
To request a quote or to find a local distributor of our products, fill out our sample/quote form or call Newtex at 800-836-1001 or +1-585-924-9135. You can also use our Product & Data Sheet Search to find out if we carry the specific products you are looking for.
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PAYMENT TERMS
Newtex accepts major credit cards including Visa, Mastercard, and American Express. All orders are subject to credit approval. Payments are due Net 30 days from date of invoice. Open accounts are also available upon request and are subject to Newtex credit approval.
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PRICING
Contact Newtex for pricing information. All prices are FOB Newtex, Victor, NY and are subject to change without notice.
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MINIMUM ORDERS
Orders of less than $250 are subject to a $50 service charge. Newtex sells products in full rolls and case lots only. For smaller orders, please contact us to find a local distributor. Newtex may require a minimum order quantity for custom products.
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FREIGHT TERMS
All shipments are sent prepaid-and-add to invoice, unless other arrangements have been made. Drop shipments will be made under the same terms for authorized distributors.
DELIVERY
Standard stock items are generally shipped within 1 week of order. Standard items that are not in stock are generally shipped within 2 weeks of order. Custom items are generally available in 4 to 6 weeks. Please confirm delivery estimates with customer service. Newtex may be able to accommodate rush delivery subject to an expedite charge.
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CUSTOM PRODUCTS
Newtex can offer custom solutions for your unique thermal management and fire protection needs. To find out more, contact Newtex sales by filling out our online form or calling Newtex at 800-836-1001 or +1-585-924-9135. Custom products are non-returnable and require a non-refundable deposit. Minimum quantities and set-up charges may apply.
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REPAIRS AND RETURNS
Newtex products are guaranteed to be free of defects in workmanship only. Newtex reserves the right to determine whether any product is defective, and will repair or replace if appropriate. Newtex will accept returns on standard stock products within 30 days provided they are in good condition and in original packing materials with applicable tags. Please call Newtex Customer Service for a Returned Materials Authorization (RMA) prior to shipping a return. Returned goods will be subject to a 25% restocking fee plus return freight.
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TRADEMARKS
Newtex®, Zetex®,and ZetexPlus® are registered trademarks of Newtex Industries, Inc.
Z-Flex™,Z-Hull™, Z-Shield™, Z-Tuff™, Z-Sil™, and Z-Fil™ are trademarks of Newtex.
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