Customer Operations Specialist


Victor, New York

Job Description

Summary: The Customer Operations Specialist will support the Newtex Sales team with timely, accurate order administration, issue resolution, and communications and collaboration with customers.

Essential Duties & Responsibilities:

  • Receives purchase orders, checks for pricing accuracy, corrects discrepancies, enters orders into Syteline ERP, and confirms orders with order confirmations
  • Assists the Sales team with order estimates or pricing inquiries as necessary
  • Responsible for all export documentation, shipping information accuracy (weights and dimensions), required certifications of origin and authenticity
  • Receives and investigates customer complaints with Quality team
  • Collaborates closely with shipping and logistics team in arranging shipping, tracking orders, and correcting issues arising from shipment
  • Identifies pricing issues to Sales team and makes recommendations based on order history and comparable situations
  • Solves problems and answers questions from customers related to orders or order issues; Engages experts when required
  • Uses and maintains Zoho database of prospects and accounts
  • Advises manufacturing of order requirements and shipping details
  • Consistently and professionally delivers excellence and superior customer service to each and every customer
  • Responsible for accurately processing and delivering customer invoices

Education and/or Experience:

  • 4 year college degree in business, accounting or similar
  • Has Strong aptitude for cloud based applications
  • Highly proficient in MS Excel and MS Office

Physical Requirements: 

  • Generally sitting, desk work; Some walking and movement

Work Environment:

  • Office environment with occasional visits to manufacturing environment, where airborne fiberglass may be present

Equal Opportunity:

  • EEO Employer: Minorities/Women/Veterans/Disabled

Questions & Applications

If you have any questions about this job opening or wish to apply, please email your question or cover letter and resume using the link below:

Human Resources

Apply By: Until Filled