Customer Operations Specialist

Location

Rancho Cucamonga, CA

Job Description

Summary: The Customer Operations Specialist will support the Newtex Sales team with timely, accurate order administration, issue resolution, and communications and collaboration with customers. 

Essential Duties & Responsibilities:

  • Receives purchase orders, checks for pricing accuracy, corrects discrepancies, enter orders into Syteline ERP, and confirms orders with order confirmations 
  • Assists the Sales team with order estimates or pricing inquiries as necessary
  • Responsible for all export documentation, shipping information accuracy (weights and dimensions), required certifications of origin and authenticity
  • Receives and investigates customer complaints with Quality team
  • Collaborates closely with shipping and logistics team in arranging shipping, tracking orders, and correcting issues arising from shipment
  • Identifies pricing issues to Sales team and makes recommendations based on order history and comparable situations
  • Solves problems and answers questions from customers related to orders or order issues; Engages experts when required
  • Uses and maintains Zoho database of prospects and accounts
  • Advises manufacturing of order requirements and shipping details
  • Consistently and professionally delivers excellence and superior customer service to each and every customer
  • Responsible for  accurately processing and delivering customer invoices 


Education and/or Experience:

  • 4-year college degree in business, accounting or similar; ( An Associate’s degree in business or related field with sufficient experience and track record of success
  • may be considered) 
  • Strong aptitude for cloud-based applications
  • Highly proficient in MS Excel and MS Office


Equal Opportunity:

  • EEO Employer: Minorities/Women/Veterans/Disabled




Questions & Applications

If you have any questions about this job opening or wish to apply, please email your question or cover letter and resume using the link below:

Human Resources

Apply By: Until Filled